Reference

What Our Privacy Policy Covers

Our Privacy Policy explains how we handle the account data, cookie signals and device checks that support your login, wallet use and game history on bigobet.

Account dataCookie signalsDevice checksDANA, OVO, GoPay, QRIS

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When Access Depends on Local Law

bigobet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to this service depends on local law, and where local law permits we process only the data needed to run your account, verify wallet activity and answer privacy requests. We keep records for security, dispute handling and payment reconciliation, then delete or archive them under

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internal retention controls when the reason for holding them ends. If a rule changes, we update the policy and keep the contact path open so you can ask what applies to your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How To Reach Our Privacy Team

If you want access, correction or deletion help, start from the account you use on desktop or mobile and send the request through live chat or email. Our team keeps each case linked to your profile so we can verify you without asking for extra details. Live chat is open 24/7, and email gives you a written trail when you want one.

Team online

Live chat

Open live chat from the site or app at any time, then send your privacy request. We use it for account checks, follow-ups and quick answers when a device or cookie question comes up.

Email

Send a written request if you want a traceable record. Include the email on your account, the change you want and any relevant date, and we reply through the same address.

Settings > Privacy

On desktop or mobile, open Settings > Privacy to ask for access, correction or deletion steps. This keeps the request tied to your signed-in profile and helps us route it fast.

DATA HANDLING

How We Handle Privacy Requests

We keep the policy tied to how your account actually works: login data, payment trails and the device you use to reach slots, live tables and crash games.

Data minimization

We collect only the details needed to open your account, process DANA, OVO, GoPay and QRIS activity, and protect the…

Cookie control

Cookies help keep you signed in, remember language and reduce repeated checks.

Device checks

When you switch from mobile to desktop, we may compare device signals to confirm the same account holder.

Account security

Use a strong password and change it if you share a device.

Retention window

We keep support logs and account records only as long as needed for security, dispute handling and payment reconciliation.

Change requests

If you want a correction or deletion request, send it from the account email or from Settings > Privacy.

What You Can Ask Us

When you read our Privacy Policy, you should know how to ask for access, correction or deletion and where the request goes. We keep the process tied to your account email or phone, and we answer through live chat or email. If access depends on local law, we say that in the reply so you know what we can action.

We collect the details needed to create and secure your account, then link wallet activity, login logs and device signals to that profile. If you use DANA, OVO, GoPay or QRIS, the payment trail stays tied to the same account.

Cookies keep the session stable, remember your chosen language and reduce repeat checks when you return from the same browser. If you clear them, we simply ask you to sign in again.

Yes. Send the request from live chat, email or Settings > Privacy, and we will confirm the contact on file before we return the relevant account records where local law permits.

Use the email linked to your account or open Settings > Privacy, then tell us what should change. We verify the request, update the profile where allowed and confirm the next step in writing.

We keep records only for the period needed for security, payment checks, dispute handling and account support. After that, they move into our retention controls and are removed under the normal cycle.

Start with live chat if you want a quick answer, or email us when you want a written trail. Either path reaches the privacy team, and we keep the case linked to your account.

What Our Privacy Policy Covers

How To Reach Our Privacy Team

Live chat

Email

Settings > Privacy

How We Handle Privacy Requests

Data minimization

Cookie control

Device checks

Account security

Retention window

Change requests

What You Can Ask Us

01 What do you collect when I open an account?

02 How do cookies affect my session?

03 Can I ask for a copy of my data?

04 How do I correct or remove account details?

05 How long do you keep my records?

06 Who should I contact about a privacy issue?

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